Author Topic: Italeri customer services...  (Read 2009 times)

Offline draken35

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Italeri customer services...
« on: March 25, 2012, 05:18:29 PM »
...Below 0/10...

Dear Sir,

On 16 january I’ve informed you (in French), as Italery asked, that I have a damaged part in kit 2651 (part #28).
Until today, no answer from you, and no replacement part received.

Please, can you send me as soon as possible a replacement part?

Greetings
Daniel Clamot
(my adress)

De : Daniel Clamot [mailto:daniel.clamot@skynet.be]
Envoyé : lundi 16 janvier 2012 20:55
À : 'l.verboven@busmail.net'
Objet : Kit Italeri 2651 - Pièce incomplète

Bonjour,

J’ai contacté Italeri pour signaler le probleme d’une pièce incomplètement moulée dans le kit 2651 « Spitfire MK IX » 1/48 que j’ai acheté : il s’agit de la pièce 28 (pipes d’échappements).

Italeri me renvoie chez vous (voir ci-dessous) pour obtenir une pièce de remplacement.

Pouvez-vous me l’envoyer à mon adresse :

Daniel CLAMOT
(adress)

D’avance merci.
Bien à vous

Daniel Clamot



Dear Sir,
We inform you that this e-mail address italeri@italeri.com is not properly correct for the customer service requests.
We are working in order to point you out in our web site (www.italeri.com) the right e-mail address to which you can write for sending your requests.
In the meantime we apologise for the inconvenience and we kindly ask you to contact our importer in your country. You can easily find the details of our importers in our web site under the name “ITALERI IN THE WORLD”.
 
Best regards.
Italeri S.p.A

PLEASE DO NOT REPLY TO FURTHER E-MAILS.
 
________________________________________
Da: italeri@italeri.com [italeri@italeri.com]
Inviato: sabato 14 gennaio 2012 18.01
A: italeri@italeri.com
Cc: daniel.clamot@skynet.be
Oggetto: Customer Service
Thank you for you message. We will answer you as soon as possible.

Name: Daniel CLAMOT
E-mail: daniel.clamot@skynet.be
Question: Hello, I have bought your kit 2651 "Spitfire MK.IX" 1/48. The part number 28 (exhausts) is partially incomplete; 4 pipes are damaged. Please would you send a replacement part to my adress: Daniel CLAMOT, (adress), Belgium. Thanks in advance. Greetings; Daniel

Offline draken35

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Re: Italeri customer services...
« Reply #1 on: March 25, 2012, 05:19:42 PM »
Of course, begin to read at the bottom.
No news from the importer.
No news from Italeri.

I cannot give comfidence in such a case...

...Yes, I'm furious...

Offline No.1

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Re: Italeri customer services...
« Reply #2 on: March 25, 2012, 05:30:46 PM »
As well they are not bright with accuracy of their kit, this is nice recommendation to skip them!

Offline Sall

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Re: Italeri customer services...
« Reply #3 on: March 25, 2012, 08:07:52 PM »
Definitely!! :-bat :-wall